Refund policy
The item I received is damaged or defective.
If the purchased product is faulty out of the box or damaged during shipment, reach out to us within 7 days of the delivered date. This sort of thing happens sometimes and we'll get it fixed ASAP.
How do I ship back the items?
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
What are the refund options?
The following refund options are supported:
- Refund to the original payment method
- Refund to store credit (if applicable)
- Return to our Retail Store in Lower Sackville, NS
Can I cancel or change an order?
If you change your mind or discover you forgot something please let us know immediately either via phone or chat. We're serious about shipping, it could easily already be in a box in as little as 30 minutes after your order, and picked up later that day.
Beyond 30 days?
If you're outside 30 days and wish to make an exchange, feel free to give us a call or send us an email with your situation and we can see what we can do to help. We can not accept returns after 30 days without prior approval.
Restocking Fee
Canceled or returned orders over $150 have a 5% restocking fee.
Still have questions?
If you have additional questions, please email us at info@chasintides.ca or call us at 416-668-8510 and we'll be glad to help.